Echelon Cancellation Policy

We, much like many other spas, have a strict cancellation policy.
Here are the reasons why we stand behind that decision:

First, we want to start this topic by thanking our guests. Without your support, we would not be able to confidently stand behind our policy. It’s unfortunate that such a policy exists. We feel strongly that the guests who visit us repeatedly, respect us as professionals and we’re grateful because this is the regard at which we hold ourselves. It’s always the case that a few can ruin it for everyone.

Our Policy Protects Our Service Providers

Did you know that at Echelon all of our Stylists work by appointment? This means they earn their living by taking care of the guests in their room/chair. If a guest doesn’t show up for their appointment or cancels with little notice, this doesn’t leave an opportunity for the service provider to book another appointment.

Our Policy Protects Our Guests

At any given moment, we have twenty to thirty guests waiting on a cancellation list for appointments. We are also booked as an entire team up to three weeks out, especially nights and weekends. So, given this demand, we have to enforce our policy to protect those who are eagerly waiting for their appointments. In the event that you need to cancel your appointment, please be sure to give us a minimum of a 48-hour notice. This allows other guests to book an appointment during this time slot. Any appointments that are canceled/rescheduled with less than a 48-hour notice are subject to a cancellation fee equal to the ticket price of the appointment.

Grace & Exceptions

We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. Unfortunately we do record these occurrences so as to prevent abuse of the policy. We understand this may come across as shrewd and our goal is to be preventative in order to protect and accommodate our team and guests. Thank you for your understanding!

Spa Parties & Gatherings

Parties/Events of 2 or more guests receiving services and/or Special event parties with 2 or more guests are required to make a non-refundable, 50% deposit of all services on the day of booking. The remaining 50% would be due 6 weeks prior to the event. If the party/event and their party choose to cancel, all monies are non-refundable if not cancelled 7 or more days prior to the actual spa event date. We do our best to be graceful.